As we care about your rights, please go over these terms and conditions meticulously before using the website. The https://msafiri.co website (henceforth referred to as Msafiri or ‘the website’ or ‘the company’), along with the mobile site, smartphone application for Android, iOS, Windows are part of Msafiri Relier LLP, incorporated in Mombasa, Kenya.
If you are displeased with any condition of the website or if you have any objection about any of the services provided by the website please contact us.
How to reach Msafiri:
Email directly to [email protected]
Go to our “contact us” page on the website and state your grievance in the subject of the “contact us” form.
We reserve the authority to turn down customers or bookings (or in rare cases to cancel confirmed bookings) at our discretion and for whatever legal reason without obligation to justify of such refusal. Common reasons for rejecting a customer or booking include, but are not limited to:
Under circumstances where a booking is rejected or cancelled by Msafiri and a payment has already been made, you will receive a reimbursement of the total booking value.
We reserve the right to deter (or “ostracize”) users from the website, on a permanent or temporary basis, at our discretion. Any such ostracize users must not attempt to use the website under any other name or through any other user.
In rare cases, we may also have to cancel or reject a booking due to “obvious errors”, independent of the origin of such errors. For clarity, an obvious error is a mistake on the website (e.g. in terms of price) which a reasonable person would not consider normal. The amount charged will be reimbursed in such cases. Whether to cancel or reject a booking for this reason is at Msafiri’s discretion.
Value added tax (VAT) is a tax on the consumption or use of goods and services levied at the point of sale. This form of indirect tax is applicable on selected products and services that can be purchased on our website, as per the Kenyan law. For more information, please visit our FAQs here.